On February 14, 2022, adhering to the philosophy of "customer first, service creates value" and aiming to boost the professional proficiency and service quality of installation and service teams, Ninon’s After-Sales Service Department, in collaboration with the Technical R&D Department, held the "2022 First Quarter Internal Training Session on Products and After-Sales Service," with over 30 participants in attendance.
The training was co-hosted by Manager Su from the Service Department and Engineer Lu from the R&D Department. They centered the session on the company’s flagship offerings—especially the sand making machine and its supporting systems within the "High-Quality Sand and Gravel Aggregate Complete Set of Equipment." The curriculum covered the sand making machine’s basic structure (including key components like crushers and shaping modules), the integrated technological processes of sand making production lines, and the unique highlights of Ninon’s sand making machine (such as energy-saving design and intelligent control). It also delved into practical skills: sand making machine installation standards, service codes for on-site maintenance of sand making equipment, key quality control points during the machine operation, routine maintenance methods for extending the sand making machine’s lifespan, and safety management protocols specific to sand making machine debugging. To deepen understanding, the trainers incorporated real engineering cases involving sand making machine malfunctions, conducting in-depth analysis and step-by-step explanations of how to address issues.
In line with the company’s upcoming promotion of intelligent and digital equipment—including remote operation and maintenance systems and pre-diagnostic technology for sand making machine—the training also included in-depth learning on the basic requirements and key operation points of these new systems. This aimed to equip the team to provide technical support for smart sand making equipments, lifting the company’s overall service capability to a new level.
During the session, Manager Su and project leaders focused on sharing typical after-sales quality cases from the past year, many of which involved sand making machine issues. They presented a detailed "case database" featuring common faults (such as abnormal vibration or uneven sand output), explaining the root causes (e.g., worn parts or improper parameter settings), step-by-step handling methods, and the impacts of delayed repairs on customer production. Through this case-based learning, all installation and service personnel mastered the ability to quickly assess and resolve common faults. The team was also reminded to uphold the principle of "quality and service first": to summarize past experiences with sand making machine service, develop targeted rectification and preventive measures, and strictly implement the company’s quality strategies—laying a solid foundation for supporting new sand making machine businesses and customer needs.